How does your organization respond to the voice of the people?

Being InTouch™ with your citizens is the foundation of effective government. Does your organization’s response demonstrate commitment to the interests of the individual as well as the entire community?
Responsiveness is essential.

As a manager in the public sector, you know that nothing is more important to the success of your organization than the perceptions of those served. Citizens today demand increased access and accountability.

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Get InTouch™ today!
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InTouch™ Citizen Relationship Management software streamlines the handling of citizen concerns, requests, suggestions and complaints.

Each issue is automatically categorized and dispatched to the appropriate department. Responses and status updates are sent directly to the originator via e-mail.

Customizable reporting features enable you to generate summary information of value to managers and officials. With InTouch™ eCRM, City Hall captures important data and generates powerful statistical intelligence for service improvement and marketing.

InTouch™ eCRM is integrated with the Internet and highly efficient. A citizen may enter an issue directly via your organization’s web site, and receive information and status updates automatically via email. In addition, the InTouch™ eCRM follow-up function generates email reminders, contributing to improved performance.

The economies of putting telephone and counter services on-line are now well documented. WhileInTouch™ eCRM reduces labor costs in many departments with heavy public service functions, it also allows you to be open for business 24 hours a day, 7 days a week, without additional overhead. InTouch™ eCRM is ideal for tracking contact with citizens on any issue, complaint, suggestion, request for information, or request for service.

InTouch™ eCRM improves communications. Citizens have improved access which allows your agency to provide an improved response. InTouch™ eCRM promotes open discussion between citizens and staff through modern modes of communication. Its tracking capabilities ensure no issue falls through the cracks. Within weeks of installing InTouch™ eCRM, your organization will be delivering a consistently higher level of citizen service.

With InTouch™ eCRM, excellent accountability is built in. Reports provide officials with easy access to all of the same information as the administrative staff. Every facet of your organization is kept in the loop. At a glance, anyone can zero in on the burning issues, browse a recent list of good suggestions, and verify the top priorities of the population.

Call InTouch Sales at 800.433.2004